Rules and Regulations
IN 3:00 to 5:00 p.m.
(June-Aug 3:00 to 7:00 p.m.) or as soon as your rental property has been cleaned or inspected. Please note the check-in time of 3:00 p.m. may be extended for special cleaning and maintenance. Please call for special instructions on late arrivals.
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OUT 10:00 a.m. or earlier. back to top
IN DATE Properties rent from SATURDAY To SATURDAY and others rent from SUNDAY to SUNDAY, June-August. Please note in the rental property description the days each unit is rented. For reservations less than a week during June-August, please call 5 days prior to the arrival date to check for availability. September to May there is a minimum number of night stay and arrival/departure days may vary for this period depending upon company policy and individual property restrictions. back to top
ARRIVAL A key will not be made available until a payment is received and we have a valid MasterCard or VISA on file. back
A prepayment of one half of the rental rate is required to confirm a reservation. A personal check or valid MasterCard/VISA may be used for prepayment. Prepayment MUST be received within five (5) business days after making the reservation. Please state reservation number, rental property and date of occupancy on your advance deposit check. Upon receipt of your deposit, written confirmation will be sent showing the reserved property, remaining balance and rental dates. Check-in and check-out will be through our office at 401 Sea Mountain Highway in the Cherry Grove Section of North Myrtle Beach unless otherwise noted on your confirmation letter.
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The total balance of your charges is due at least 30 days prior to arrival date. Balance may be paid by personal check or credit card. Final payment will be posted to your account and confirmation mailed. Any unpaid balance resulting from additional services must be paid at check-in with cash, traveler's checks or certified funds. No personal checks or credit cards accepted at check-in.
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ARRIVAL Please check your rental thoroughly upon arrival. Every effort is made to see that your rental is clean and undamaged before your arrival. If this is not the case, please report any discrepancies immediately to our office to insure that the problem is resolved and that you will not be held responsible. back to top
Subject to 5% sales tax and 5% accommodations tax. back
Prices are set according to location of house or condo, property condition, number of bedrooms and amenities offered with property. Rates are higher Easter, Memorial Day, July 4th , Labor Day and special event weeks.
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FEE A non-refundable processing fee of 4% (minimum $45.00) is required on all reservations, in addition to rental charges. back
DEPOSIT No security deposit is required if the guest has a valid MasterCard or VISA on file at check-in. If a valid MasterCard or VISA is not presented the guest will be required to pay a $300.00 cash security deposit. If required, please allow up to four (4) weeks for return of deposit after check-out date. back to top
AND TRANSFER POLICY Confirmed reservations are not transferable. Confirmed reservations may be cancelled by written notice. Upon confirmation, the rental property is off the market to anyone else; therefore, the advance deposit will be refunded only if the property is re-rented at the full rental amount . All refunds are subject to a $50.00 cancellation fee. back
AND HOUSE PARTIES WARNING - WE RENT TO FAMILIES AND RESPONSIBLE ADULTS ONLY.
We do not rent to house parties and/or groups including but not limited to fraternity, high school graduation, spring breakers, or other non-family groups to be determined at the sole discretion of Elliott Luxury Rentals. Any violation will result in termination without refund
NO PETS ARE ALLOWED IN ANY RENTAL PROPERTY UNLESS OTHERWISE NOTED. FIREWORKS AND GRILLING ON BALCONIES ARE ILLEGAL WITHIN CITY LIMITS. NO PHONE CALLS MAY BE BILLED TO THE HOMEOWNER'S TELEPHONE. Specific policies are on the back page of the Guest Confirmation form which is mailed to the guest upon receipt of deposit and on the guest registration form that requires guest signature upon check-in. NO MORE THAN THE MAXIMUM OCCUPANCY IN ANY PROPERTY IS STRICTLY PROHIBITED. back to top
Pick up and return keys to the designated check-in office. For security reasons and lock change expense, there is a $50.00 charge for each lost or unreturned key.
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Messages are delivered only in case of emergency. We provide a 24-hour answering service for emergencies.
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Campers, trailers, boats and motorcycles are NOT allowed at some locations. Parking is limited to two (2) cars at all condominium locations. If you have any special parking needs, please contact our office.
Linens are furnished with all Elliott Luxury Rentals. Upon departure, please leave dirty linens in the soil bag inside the rental property.
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DEPARTURE MAID SERVICE
All vacation rentals with Elliott Luxury Rentals include departure maid service.
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Rental properties are privately owned and furnished according to owner's taste. We cannot be held responsible for appliance breakdowns or for changes by owners in furnishings or equipment. We will make all efforts to have service restored as soon as possible. No refunds will be made for mechanical failure.
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SLEEPERS We do NOT recommend sofa sleepers for adult use. For
children's use only. back to top
Many refrigerators are left open during cleaning. It can take as long as twelve (12) hours before your food will cool and the refrigerator returns to a medium temperature. If you fill it with warm groceries and continually open the refrigerator door, it will take much longer than 12 hours. Please check your refrigerator upon arrival - it should be set at a medium temperature. If the refrigerator is turned to a high setting, the humidity will cause the coils to freeze up, which prevents cool air from reaching the refrigerator compartment while the freezer remains cold. If this should happen, please set the refrigerator to a medium setting and allow time to defrost and stabilize.
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All kitchens should be fully equipped for daily meals and serving. The following items should be in each rental property to accommodate at least the maximum occupancy: coffee maker, toaster, dishes, glasses, flatware, serving dishes, pots and pans, and cooking utensils. Some homeowners provide additional kitchen items, however, if needed, you may want to consider bringing with you items such as blender, food processor, extra large or specialty pots and pans, specialty knives and cooking utensils, etc.
RENTAL ITEMS Items such as rollaway beds, port-a-cribs, full-size cribs, etc. are available for additional rental fees. Please contact our office or place your order with a front desk clerk upon arrival. The equipment will be delivered to your rental property. Payment must be made upon delivery. Please note: This service is not part of Elliott Luxury Rentals and we will not be responsible for item condition or breakdown.back to top
ITEMS YOU MAY WANT TO BRING:
- Special cooking apparatus (see Kitchens
- Personal toiletries
- Iron and ironing board
- Cameras and film
- Bath, beach, kitchen towels
- Food and condiments
- Paper products (toilet paper, paper
- Beach and fishing equipment
- Alarm clock back to
NOTE Property items (such as bedspreads, pillows, chairs, pots and pans, dishes, glasses, silverware, etc. are NOT to be taken out of the property (to the beach or other properties). back to
IN-HOUSE MAINTENANCE and HOUSEKEEPING STAFF If you should discover that your rental property has not been cleaned or has damages, please report it to us immediately and we will make all efforts to resolve the problems. Check-out time is NOT the time to inform us about problems. We cannot issue refunds for mechanical breakdowns or cleanliness. Elliott Luxury Rentals personnel or representatives shall have the right to enter the property at reasonable hours to make timely repairs or inspections. If a service call is made and entry refused, the renter will be held liable for service call fees. back to top
and FOUND Elliott Luxury Rentals will NOT be responsible for any personal items left in the rental properties. There will be a $10.00 service charge in addition to any mailing charges required if you request us to pick up and mail any items left behind. back to top
CLOSETS Many owners have their personal items lock in a closet for their convenience. These areas are not included in any rental. Please do NOT attempt to open these locked closets - they are for HOMEOWNER USE ONLY. If you break into the closet, your guest account will be charged for any repairs as well as missing items. back to top
In the event that rental property cannot be occupied or is sold, Elliott Realty reserves the right to transfer reservations to a comparable unit or refund advance prepayment. Every effort will be made to contact customer prior to arrival, however, we will not be responsible if customer cannot be contacted. Tenant agrees to pay any difference in rental amount and not hold owner or agent liable for any consequential or secondary damages. Tenant shall not be entitled to any refund due to unfavorable weather, maintenance problems, area construction, early departure or disruption of utility services (including phone and cable), after occupancy. In the event of an ordered evacuation due to hurricane or other storms refund consideration for the prorated amount of time from the ordered evacuation until the area is reopened, will be made following written request of same by tenant to agent.
Elliott Luxury Rentals reserves the right to correct any errors in pricing and description on this web site. back to top
ABOUT NEXT YEAR For no money down, you may tentatively reserve a property for the next year. Owners have priority, followed by this years renter. If you have not made a tentative reservation by check-out time, the property may be reserved by anyone on a first come, first served basis. Please inform reservation staff at our office. Please note confirmation of the tentative reservation is subject to establishment of rates, rental seasons, availability and other factors beyond the control of the agent. back to top
SMOKING UNITS AVAILABLE back to top